The Internet and the price–value–loyalty chain

Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence

Valarie A. Zeithaml · Journal of Marketing · 1988 · 12.7K citations · Full text

Business, Marketing, Marketing Management +17

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 9.9K citations

Business, Marketing, Social Psychology +15

Effects of Price, Brand, and Store Information on Buyers' Product Evaluations

William B. Dodds, Kent B. Monroe, Dhruv Grewal · Journal of Marketing Research · 1991 · 4.7K citations

Business, Marketing, Marketing Management +12

Frictionless Commerce? A Comparison of Internet and Conventional Retailers

Erik Brynjolfsson, Michael D. Smith · Management Science · 2000 · 2.5K citations

Business, Business Economics, Economics +17

Reducing Buyer Search Costs: Implications for Electronic Marketplaces

J. Yannis Bakos · Management Science · 1997 · 2.3K citations

Business, Economics, Information Systems +13