Journal of Retailing and Consumer Services · 2014 · 189 citations · 54 references
BusinessEconomicsMarketingBehavioral FinanceConsumer BehaviorConsumer SatisfactionConsumer TheoryCustomer LoyaltyOnline Consumer BehaviorReturns ManagementConsumer Fairness PerceptionsConsumer Returns BehaviorFair Rate Of ReturnProduct Return PoliciesPurchase Intention AnalysisPurchase Intention EffectsPurchase Intention MeasurementReturn Policy Strategy
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