Concepedia

Returns Management

Returns Management is a retail operations process that encompasses the systematic handling, processing, and optimization of product returns from customers, distinguishing itself through its focus on coordinating reverse logistics, minimizing costs, and enhancing customer satisfaction within omnichannel and service-oriented retail environments.

478

Publications

38K

Citations

1K

Authors

515

Institutions

Publications per year

2017–2026

185

Parents

Children

Publications

478

Appropriating the Returns from Industrial Research and Development

Richard C. Levin, Alvin K. Klevorick, Richard R. Nelson et al. · Brookings Papers on Economic Activity · 1987 · 3.8K citations · Full text

, , +12

MANAGING PRODUCT RETURNS FOR REMANUFACTURING

V. Daniel R. Guide, Luk N. VanWassenhove · Production and Operations Management · 2001 · 715 citations

, , +15

Closed‐Loop Supply Chains: A Critical Review, and Future Research*

Gilvan C. Souza · Decision Sciences · 2012 · 604 citations

, , +17

Reverse Supply Chains for Commercial Returns

Joseph D. Blackburn, V. Daniel R. Guide, Gilvan C. Souza et al. · California Management Review · 2004 · 580 citations

, , +12

Manufacturer's Return Policies and Retail Competition

Vineet Padmanabhan, Ivan Png · Marketing Science · 1997 · 478 citations

, , +16

1–5 of 478

Authors

1K

  1. JC
    Jing Chen

    Dalhousie University, Canada

    10 publications · 602 citations

    10

    h-index

  2. VD
    V. Daniel R. Guide

    Pennsylvania State University, United States

    9 publications · 2.7K citations

    9

    h-index

  3. MF
    Mark Ferguson

    Georgia Institute of Technology, United States

    6 publications · 601 citations

    6

    h-index

  4. RD
    Rommert Dekker

    Erasmus University Rotterdam, Netherlands

    6 publications · 568 citations

    6

    h-index

  5. HK
    Harold Krikke

    Open University of the Netherlands, Netherlands

    6 publications · 569 citations

    6

    h-index

1–5 of 1K

Institutions

515

  1. Erasmus University Rotterdam

    Rotterdam, The Netherlands

    15 h-index

    28 publications

    3.3K citations

  2. Pennsylvania State University

    State College, United States

    12 h-index

    13 publications

    1.6K citations

  3. Dalhousie University

    Halifax, Canada

    11 h-index

    21 publications

    1.1K citations

  4. Texas A&M University

    College Station, United States

    9 h-index

    14 publications

    898 citations

  5. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    9 h-index

    9 publications

    534 citations

  6. University of Tennessee at Knoxville

    Knoxville, United States

    9 h-index

    9 publications

    964 citations

  7. Northeastern University

    Shenyang, China

    8 h-index

    17 publications

    1.2K citations

  8. University of Southampton

    Southampton, United Kingdom

    8 h-index

    20 publications

    952 citations

1–8 of 515

Venues

  1. International Journal of Production Economics

    30 publications · 2.1K citations

    27

    h-index

  2. European Journal of Operational Research

    26 publications · 2.4K citations

    24

    h-index

  3. 22

    h-index

  4. Production and Operations Management

    POMS · 13 publications · 2K citations

    13

    h-index

  5. Journal of Retailing and Consumer Services

    12 publications · 666 citations

    12

    h-index

1–5