Concepedia

Customer Return Behavior

Customer Return Behavior is a construct in returns management that captures the patterns, motivations, and decision-making processes underlying a customer’s actions to return purchased products.

110

Publications

7.2K

Citations

258

Authors

162

Institutions

Publications per year

2017–2026

48

Parents

Publications

110

Note. The Role of Returns Policies in Pricing and Inventory Decisions for Catalogue Goods

Hamilton Emmons, Stephen M. Gilbert · Management Science · 1998 · 563 citations

, , +17

Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time

Pingjun Jiang, Bert Rosenbloom · European Journal of Marketing · 2005 · 460 citations

, , +17

The Option Value of Returns: Theory and Empirical Evidence

Eric T. Anderson, Karsten T. Hansen, Duncan Simester · Marketing Science · 2009 · 273 citations

, , +17

Customer Return Policies for Experience Goods

Yeon‐Koo Che · Journal of Industrial Economics · 1996 · 249 citations

, , +8

Are Product Returns a Necessary Evil? Antecedents and Consequences

J. Andrew Petersen, V. Kumar · Journal of Marketing · 2009 · 248 citations

, , +11

1–5 of 110

Authors

258

  1. JC
    Jing Chen

    Dalhousie University, Canada

    8 publications · 442 citations

    8

    h-index

  2. BC
    Bintong Chen

    University of Delaware, United States

    4 publications · 262 citations

    4

    h-index

  3. XC
    Xu Chen

    University of Electronic Science and Technology of China, China

    3 publications · 190 citations

    3

    h-index

  4. MK
    Michael Ketzenberg

    Texas A&M University, United States

    3 publications · 159 citations

    3

    h-index

  5. HS
    Hannu Saarijärvi

    Tampere University, Finland

    2 publications · 101 citations

    2

    h-index

1–5 of 258

Institutions

162

  1. Dalhousie University

    Halifax, Canada

    10 h-index

    16 publications

    818 citations

  2. University of Winnipeg

    Winnipeg, Canada

    5 h-index

    6 publications

    307 citations

  3. University of Delaware

    Newark, United States

    4 h-index

    4 publications

    262 citations

  4. University of Alabama at Birmingham

    Birmingham, United States

    3 h-index

    5 publications

    509 citations

  5. Georgia State University

    Atlanta, United States

    3 h-index

    5 publications

    775 citations

  6. Texas A&M University

    College Station, United States

    3 h-index

    6 publications

    341 citations

  7. University of Electronic Science and Technology of China

    Chengdu, China

    3 h-index

    3 publications

    190 citations

  8. Western University

    London, Canada

    3 h-index

    4 publications

    345 citations

1–8 of 162

Venues

  1. European Journal of Operational Research

    7 publications · 449 citations

    7

    h-index

  2. International Journal of Production Economics

    6 publications · 471 citations

    6

    h-index

  3. Journal of Marketing

    JM · 4 publications · 789 citations

    4

    h-index

  4. Psychology and Marketing

    4 publications · 258 citations

    4

    h-index

  5. Production and Operations Management

    POMS · 4 publications · 252 citations

    4

    h-index

1–5