Journal of Retailing · 2003 · 546 citations · 24 references
BusinessMarketingRetail ManagementConsumer BehaviorRetail MarketingRetail StrategyConsumer SatisfactionCustomer Experience ManagementCustomer LoyaltyCustomer SatisfactionRetail Consumer BehaviorRetail Customer ExperienceCustomer Satisfaction ImpactsCustomer Satisfaction VariablesLoyalty DriversShare Of WalletShopper Decision MakingShopper MarketingShopper Perception
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Multiple regression: testing and interpreting interactions
Choice Reviews Online · 1992 · 37.2K citations