Publication | Closed Access
Self-service technology effectiveness: the role of design features and individual traits
184
Citations
30
References
2007
Year
Customer SatisfactionDesign FeaturesSelf-service TechnologySelf-managementIndividual TraitsManagementConsumer ResearchUser ExperienceSelf-service Technology EffectivenessBusinessHuman-computer InteractionTechnologyMarketingOrganizational BehaviorSelf-monitoring
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