Concepedia

Zhen Zhu

ZZ

25

Publications

1.4K

Citations

18

H-Index

2001

Active since

Affiliations

IMT School for Advanced Studies Lucca(Current)

University of Greenwich

Foshan University

Zhen Zhu is an author at IMT School for Advanced Studies Lucca specializing in engineering, business, and management.

Top concepts

EngineeringBusinessManagementTechnologyEconomicsMarketingNetwork ScienceData ScienceCommunicationSocial Sciences

Publications per year

2001–2023

25

Publications

25

Fix It or Leave It? Customer Recovery from Self-service Technology Failures

Zhen Zhu, Cheryl Nakata, K. Sivakumar et al. · Journal of Retailing · 2012 · 221 citations

Customer Satisfaction, Self-service Technology, Customer Recovery +6

World Input-Output Network

Federica Cerina, Zhen Zhu, Alessandro Chessa et al. · PLoS ONE · 2015 · 220 citations · Full text

World Input-output Network, Production Systems, Engineering +19

Self-service technology effectiveness: the role of design features and individual traits

Zhen Zhu, Cheryl Nakata, K. Sivakumar et al. · Journal of the Academy of Marketing Science · 2007 · 184 citations

Customer Satisfaction, Design Features, Self-service Technology +12

The effects of ageing population on health expenditure and economic growth in China: A Bayesian-VAR approach

Milena Lopreite, Zhen Zhu · Social Science & Medicine · 2020 · 137 citations

Economics Of Aging, Population Aging, Health Economics +11

A Mathematical Model of Service Failure and Recovery Strategies*

Zhen Zhu, K. Sivakumar, A. Parasuraman · Decision Sciences · 2004 · 99 citations

Customer Satisfaction, Engineering, It Disaster Recovery +17

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