Concepedia

Customer-oriented Leadership

Customer-Oriented Leadership is a leadership framework that prioritizes understanding, anticipating, and responding to customer needs and preferences as the central guiding principle for strategic decision-making and organizational behavior within sales leadership contexts.

43

Publications

4.3K

Citations

93

Authors

67

Institutions

Publications per year

2017–2026

9

Parents

Publications

43

Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level

William R. George · Journal of Business Research · 1990 · 637 citations

, , +11

The Path to Customer Centricity

Denish Shah, Roland T. Rust, A. Parasuraman et al. · Journal of Service Research · 2006 · 578 citations

, , +11

Fundamental Changes in Marketing Organization: The Movement toward a Customer-Focused Organizational Structure

Christian Homburg, John P. Workman, Ove Jensen · Journal of the Academy of Marketing Science · 2000 · 414 citations

, , +14

Implementing a Customer Orientation: Extension of Theory and Application

Karen Norman Kennedy, Jerry R. Goolsby, Eric J. Arnould · Journal of Marketing · 2003 · 285 citations

, , +10

Examining the Mechanisms Linking Transformational Leadership, Employee Customer Orientation, and Service Performance: The Mediating Roles of Perceived Supervisor and Coworker Support

Yuann-Jun Liaw, Nai‐Wen Chi, Aichia Chuang · Journal of Business and Psychology · 2009 · 233 citations

, , +13

1–5 of 43

Authors

93

  1. MD
    Mohammed Dulaimi

    British University in Dubai, United Arab Emirates

    2 publications · 37 citations

    2

    h-index

  2. KN
    Karen Norman Kennedy

    University of Alabama at Birmingham, United States

    2 publications · 442 citations

    2

    h-index

  3. JR
    Jerry R. Goolsby

    University of South Florida, United States

    2 publications · 442 citations

    2

    h-index

  4. RL
    Robert L. Cardy

    Arizona State University, United States

    2 publications · 136 citations

    2

    h-index

  5. KT
    Kayhan Tajeddini

    Sheffield Hallam University, United Kingdom

    1 publications · 169 citations

    1

    h-index

1–5 of 93

Institutions

67

  1. University of St.Gallen

    Saint Gallen, Switzerland

    2 h-index

    4 publications

    68 citations

  2. University of Tehran

    Tehran, Iran

    2 h-index

    2 publications

    186 citations

  3. University of Alabama at Birmingham

    Birmingham, United States

    2 h-index

    2 publications

    442 citations

  4. National Taiwan University

    Taipei, Taiwan

    2 h-index

    3 publications

    486 citations

  5. Loyola University New Orleans

    New Orleans, United States

    2 h-index

    2 publications

    442 citations

  6. University of Miami

    Coral Gables, United States

    2 h-index

    2 publications

    610 citations

  7. Villanova University

    Radnor, United States

    1 h-index

    1 publications

    637 citations

  8. Alcatel Lucent (Germany)

    Stuttgart, Germany

    1 h-index

    1 publications

    219 citations

1–8 of 67

Venues

  1. Journal of the Academy of Marketing Science

    3 publications · 776 citations

    3

    h-index

  2. Construction Innovation

    2 publications · 37 citations

    2

    h-index

  3. Journal of Business and Psychology

    2 publications · 355 citations

    2

    h-index

  4. Journal of Business Research

    JBR · 2 publications · 668 citations

    2

    h-index

  5. Industrial Marketing Management

    2 publications · 77 citations

    2

    h-index

1–5