Karen Norman Kennedy

Author

University of Alabama at Birmingham

Also Known As

K. N. Kennedy, Karen N. Kennedy, Karen Norman Kennedy

Publications

1.4K

Citations

H-Index

Concepts

All Affiliations

University of Alabama at Birmingham Ohio University University of New Orleans Northeastern University University of North Carolina at Charlotte

About

Karen Norman Kennedy is an author at University of Alabama at Birmingham specializing in management, marketing, and customer satisfaction.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	12	14	1K
2	Business	10	11	969
3	Education	5	5	195
4	Engineering	2	2	61
5	Medicine	1	1	169

Karen Norman Kennedy

Publications

1.4K

Citations

H-Index

Page 1

	Year	Citations
Implementing a Customer Orientation: Extension of Theory and Application Karen Norman Kennedy, Jerry R. Goolsby, Eric J. Arnould Journal of Marketing Customer ExperienceCustomer SatisfactionCustomer OrientationOrganizational CommunicationMarketing Literature	2003	283
Understanding Patient Satisfaction, Trust, and Loyalty to Primary Care Physicians Elena A. Platonova, Karen Norman Kennedy, Richard M. Shewchuk Medical Care Research and Review Customer SatisfactionFamily MedicineQuality Of LifePrimary CarePatient Experience	2008	169
Customer Mind-Set of Employees throughout the Organization Karen Norman Kennedy, Felicia G. Lassk, Jerry R. Goolsby Journal of the Academy of Marketing Science Customer ExperienceCustomer SatisfactionEmployee AttitudeOrganizational CommunicationManagement	2002	157
From prisoners to apostles: a typology of repeat buyers and loyal customers in service businesses Carolyn Folkman Curasi, Karen Norman Kennedy Journal of Services Marketing Customer ExperienceCustomer SatisfactionConsumer ResearchRepeat BuyersBrand Loyalty	2002	127
Enriching Our Understanding of Student Team Effectiveness Dawn R. Deeter‐Schmelz, Karen Norman Kennedy, Rosemary Ramsey Journal of Marketing Education Small Group ResearchTeam ProjectsCollaborative LearningProject ManagementManagement	2002	126
What are the Characteristics of an Effective Sales Manager? an Exploratory Study Comparing Salesperson and Sales Manager Perspectives Dawn R. Deeter‐Schmelz, Daniel J. Goebel, Karen Norman Kennedy Journal of Personal Selling and Sales Management	2008	90
Understanding sales manager effectiveness Dawn R. Deeter‐Schmelz, Karen Norman Kennedy, Daniel J. Goebel Industrial Marketing Management Performance ManagementCustomer SatisfactionSales Manager EffectivenessManagement EffectivenessSales Training	2002	85
A Global Perspective on the Current State of Sales Education in the College Curriculum Dawn R. Deeter‐Schmelz, Karen Norman Kennedy Journal of Personal Selling and Sales Management	2011	69
Buyer‐seller relationships and information sources in an e‐commerce world Dawn R. Deeter‐Schmelz, Karen Norman Kennedy Journal of Business and Industrial Marketing Business-to-business ResearchDigital MarketingE-commerceOnline Customer BehaviorTraditional Information Sources	2004	61
An exploratory study of the Internet as an industrial communication tool Dawn R. Deeter‐Schmelz, Karen Norman Kennedy Industrial Marketing Management Exploratory StudyTechnologyEngineeringInformation InfrastructureInternet Science	2002	51

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