Concepedia

Karen Norman Kennedy

KN

20

Publications

1.4K

Citations

16

H-Index

1996

Active since

Affiliations

University of Alabama at Birmingham(Current)

Ohio University

University of New Orleans

Northeastern University

University of North Carolina at Charlotte

Karen Norman Kennedy is an author at University of Alabama at Birmingham specializing in management, marketing, and customer satisfaction.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionOrganizational BehaviorEducationInteractive MarketingOrganizational CommunicationNursingDigital Marketing

Publications per year

1996–2020

20

Publications

20

Implementing a Customer Orientation: Extension of Theory and Application

Karen Norman Kennedy, Jerry R. Goolsby, Eric J. Arnould · Journal of Marketing · 2003 · 283 citations

Customer Experience, Customer Satisfaction, Customer Orientation +15

Understanding Patient Satisfaction, Trust, and Loyalty to Primary Care Physicians

Elena A. Platonova, Karen Norman Kennedy, Richard M. Shewchuk · Medical Care Research and Review · 2008 · 169 citations

Customer Satisfaction, Family Medicine, Quality Of Life +16

Customer Mind-Set of Employees throughout the Organization

Karen Norman Kennedy, Felicia G. Lassk, Jerry R. Goolsby · Journal of the Academy of Marketing Science · 2002 · 157 citations

Customer Experience, Customer Satisfaction, Employee Attitude +7

From prisoners to apostles: a typology of repeat buyers and loyal customers in service businesses

Carolyn Folkman Curasi, Karen Norman Kennedy · Journal of Services Marketing · 2002 · 127 citations

Customer Experience, Customer Satisfaction, Consumer Research +21

Enriching Our Understanding of Student Team Effectiveness

Dawn R. Deeter‐Schmelz, Karen Norman Kennedy, Rosemary Ramsey · Journal of Marketing Education · 2002 · 126 citations

Small Group Research, Team Projects, Collaborative Learning +11

Rows per page

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