Concepedia

Examining the Mechanisms Linking Transformational Leadership, Employee Customer Orientation, and Service Performance: The Mediating Roles of Perceived Supervisor and Coworker Support

Yuann-Jun Liaw, Nai‐Wen Chi, Aichia Chuang

Journal of Business and Psychology · 2009 · 230 citations · 94 references

Concepts

Employee InvolvementCustomer SatisfactionWork AttitudeEmployee AttitudeService LeadershipCoworker SupportOrganizational CommunicationManagementBusinessOrganizational TransformationService PerformanceHuman Resource ManagementPerceived SupervisorMarketingLeadershipOrganizational Behavior

References

94

The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

Reuben M. Baron, David A. Kenny · Journal of Personality and Social Psychology · 1986 · 71.8K citations

Mediator Variables, Effective Use, Personality Psychology +14

The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

Reuben M. Baron, David A. Kenny · Journal of Personality and Social Psychology · 1986 · 69.4K citations

Statistical Considerations, Social Psychology, Interpersonal Relationships +8

Multiple regression: testing and interpreting interactions

Choice Reviews Online · 1992 · 37.1K citations

Introduction Interactions, Psychology, Multiple Regression +7

Hierarchical Linear Models: Applications and Data Analysis Methods.

Nicholas T. Longford, Anthony S. Bryk, Stephen W. Raudenbush · Contemporary Sociology A Journal of Reviews · 1993 · 18.9K citations

Multivariate Analysis, Statistics, Hierarchical Linear Models +1

Self-Reports in Organizational Research: Problems and Prospects

Philip M. Podsakoff, Dennis W. Organ · Journal of Management · 1986 · 16.6K citations

Social Identity, Consistency Motif, Self-management +15