Service Performance is a construct in service quality research that denotes the objective or perceived extent to which a service delivers its intended outcomes in accordance with established standards, distinguishing it from antecedent service attributes or post-consumption evaluations.
2.2K
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180.4K
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5.2K
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1.9K
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Publications per year
2017–2026
623
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Publications
2.2K
1–5 of 2.2K
Authors
5.2K
- RA
18
h-index
- OM
18
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- GA
17
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- PG
12
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- RM
11
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1–5 of 5.2K
Institutions
1.9K
Cardiff University
Cardiff, United Kingdom
22 h-index
53 publications
4.3K citations
Eastern Mediterranean University
Famagusta, Cyprus
19 h-index
29 publications
2.7K citations
Hong Kong Polytechnic University
Hong Kong, Hong Kong
19 h-index
40 publications
2.4K citations
Texas A&M University
College Station, United States
16 h-index
30 publications
19K citations
University of Warwick
Coventry, United Kingdom
15 h-index
23 publications
1.7K citations
Universiti Teknologi MARA
Shah Alam, Malaysia
14 h-index
28 publications
1.8K citations
Florida State University
Tallahassee, United States
14 h-index
26 publications
7.8K citations
Arizona State University
Tempe, United States
14 h-index
20 publications
5.4K citations
1–8 of 1.9K
Venues
- Journal of Services Marketing
49 publications · 5.6K citations
35
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- Service Industries Journal
56 publications · 3.9K citations
32
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- International Journal of Service Industry Management
31 publications · 4.6K citations
29
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- Managing Service Quality
MSQ · 40 publications · 3.9K citations
29
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- Journal of Service Research
JSR · 27 publications · 5.9K citations
26
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