Concepedia

A. Parasuraman

AP

Statistics

Publications

2

Citations

3K

H-Index

2

Active since

1994

Affiliations

GEO Partner (Switzerland)(Current)

A. Parasuraman is an author at GEO Partner (Switzerland) specializing in service performance, service quality, and service performance measurement.

Publications per year

1994–2010

2

Publications

2

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1994 · 2.9K citations

Business, Marketing, Marketing Management +17

Service productivity, quality and innovation

A. Parasuraman · International Journal of Quality and Service Sciences · 2010 · 118 citations

Management, Operations Management, Quality Management +14

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