International Journal of Quality and Service Sciences

The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty

Raditha Dwi Vata Hapsari, Michael D. Clemes, David Dean · 2017 · 381 citations

Business, Marketing, Marketing Management +11

Business model design: conceptualizing networked value co‐creation

Suvi Nenonen, Kaj Storbacka · 2010 · 348 citations

Business, Marketing, Marketing Management +14

Towards a unified customer experience in online shopping environments

Anil Bilgihan, Jay Kandampully, Tingting Zhang · 2016 · 336 citations

Business, Information Systems, Marketing +17

Banking “on-the-go”: examining consumers’ adoption of mobile banking services

Tingting Zhang, Can Lu, Murat Kizildag · 2018 · 232 citations · Full text

Business, Information Systems, Information Technology +14

Service quality, customer satisfaction, and behavioral intentions in fast‐food restaurants

Victor R. Prybutok · 2009 · 221 citations

Business, Hospitality Management, Marketing +17