Concepedia

Michael D. Clemes

MD

32

Publications

2.6K

Citations

23

H-Index

2000

Active since

Affiliations

Lincoln University(Current)

Lincoln University - Pennsylvania

Sultan Qaboos University

University of the South Pacific

Michael D. Clemes is an author at Lincoln University specializing in business, marketing, and management.

Top concepts

BusinessMarketingManagementCustomer SatisfactionConsumer ResearchService QualityEconomicsHospitality MarketingTourismMarketing Strategy

Publications per year

2000–2020

32

Publications

32

The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty

Raditha Dwi Vata Hapsari, Michael D. Clemes, David Dean · International Journal of Quality and Service Sciences · 2017 · 375 citations

Customer Experience, Customer Satisfaction, Service Quality +15

University Student Satisfaction: An Empirical Analysis

Michael D. Clemes, Christopher Gan, Tzu-Hui Kao · Journal of Marketing for HIGHER EDUCATION · 2008 · 249 citations · Full text

Customer Satisfaction, Educational Psychology, Consumer Research +21

An empirical analysis of online shopping adoption in Beijing, China

Michael D. Clemes, Christopher Gan, Junli Zhang · Journal of Retailing and Consumer Services · 2013 · 236 citations

Customer Satisfaction, Economics, Online Customer Behavior +10

Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industry

Michael D. Clemes, Christopher Gan, Min Ren · Journal of Hospitality & Tourism Research · 2010 · 236 citations

Total Quality Management, Customer Satisfaction, Service Quality Dimensions +18

Analysing the professional sport experience: A hierarchical approach

Michael D. Clemes, Gregory J. Brush, Mark J. Collins · Sport Management Review · 2011 · 176 citations

Total Quality Management, Customer Satisfaction, Quality Of Life +14

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