Anil Bilgihan

Security-related factors in extended UTAUT model for NFC based mobile payment in the restaurant industry

Jalayer Khalilzadeh, Ahmet Öztürk, Anil Bilgihan · Computers in Human Behavior · 2017 · 579 citations

Fintech, Near Field Communication, Mobile Marketing +9

Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews

Katerina Berezina, Anil Bilgihan, Cihan Çobanoğlu et al. · Journal of Hospitality Marketing & Management · 2015 · 546 citations

Customer Satisfaction, Digital Marketing, Consumer Research +19

Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding

Anil Bilgihan · Computers in Human Behavior · 2016 · 524 citations

Customer Experience, Customer Satisfaction, Online Customer Behavior +13

What keeps the mobile hotel booking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived convenience

Ahmet Öztürk, Anil Bilgihan, Khaldoon Nusair et al. · International Journal of Information Management · 2016 · 453 citations

Customer Satisfaction, Online Customer Behavior, Digital Marketing +12

An investigation on online reviews in sharing economy driven hospitality platforms: A viewpoint of trust

Xusen Cheng, Shixuan Fu, Jianshan Sun et al. · Tourism Management · 2018 · 334 citations

Trust Metric, Customer Satisfaction, Online Customer Behavior +11