Cihan Çobanoğlu

Progress on information and communication technologies in hospitality and tourism

Rob Law, Dimitrios Buhalis, Cihan Çobanoğlu · International Journal of Contemporary Hospitality Management · 2014 · 722 citations

Tourism Management, Tourism Performance, Tourism Supply +22

Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews

Katerina Berezina, Anil Bilgihan, Cihan Çobanoğlu et al. · Journal of Hospitality Marketing & Management · 2015 · 546 citations

Customer Satisfaction, Digital Marketing, Consumer Research +19

A Comparison of Mail, Fax and Web-Based Survey Methods

Cihan Çobanoğlu, Patrick J. Moreo, Bill Warde · International Journal of Market Research · 2001 · 506 citations

Customer Satisfaction, Web-based Survey Methods, Online Experiment +16

An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry

Faizan Ali, Muslim Amin, Cihan Çobanoğlu · Journal of Hospitality Marketing & Management · 2015 · 231 citations

Customer Experience, Customer Satisfaction, Consumer Research +17

Generation Y’s positive and negative eWOM: use of social media and mobile technology

Tingting Zhang, Behzad Abound Omran, Cihan Çobanoğlu · International Journal of Contemporary Hospitality Management · 2017 · 231 citations · Full text

Customer Satisfaction, Digital Society, Digital Marketing +30