Tingting Zhang

Towards a unified customer experience in online shopping environments

Anil Bilgihan, Jay Kandampully, Tingting Zhang · International Journal of Quality and Service Sciences · 2016 · 327 citations

Customer Experience, Customer Satisfaction, Digital Marketing +22

Customer experience management in hospitality

Jay Kandampully, Tingting Zhang, Elina Jaakkola · International Journal of Contemporary Hospitality Management · 2017 · 316 citations · Full text

Customer Experience, Customer Satisfaction, Customer Experience Management +19

Effects of professional identity on turnover intention in China's hotel employees: The mediating role of employee engagement and job satisfaction

Chaohui Wang, Jiahui Xu, Tingting Zhang et al. · Journal of Hospitality and Tourism Management · 2020 · 272 citations · Full text

Job Satisfaction, Employee Attitude, Organizational Identity +10

Leveraging “human-likeness” of robotic service at restaurants

Lu Lu, Pei Zhang, Tingting Zhang · International Journal of Hospitality Management · 2020 · 237 citations · Full text

Service Robotics, Engineering, Service Robot +4

Generative Artificial Intelligence in the Hospitality and Tourism Industry: Developing a Framework for Future Research

Tarik Doğru, Nathan Line, Makarand Mody et al. · Journal of Hospitality & Tourism Research · 2023 · 235 citations

Artificial Intelligence, Tourism Management, Engineering +31