Consumers acceptance of artificially intelligent (AI) device use in service delivery

Doğan Gürsoy, Oscar Hengxuan, Lu Lu, +1

International Journal of Information Management

Customer SatisfactionEngineeringConsumer ResearchConsumers AcceptanceAi Adoption +14

Developing and validating a service robot integration willingness scale

Lu Lu, Ruiying Cai, Doğan Gürsoy

International Journal of Hospitality Management

Customer SatisfactionEngineeringSocially Assistive RobotAutomationManagement +5

A one-vendor multi-buyer integrated inventory model

Lu Lu

European Journal of Operational Research

Inventory ManagementInventory ControlBusinessLogisticsSupply Chain Management +3

Work engagement, job satisfaction, and turnover intentions

Lu Lu, Allan Cheng Chieh Lu, Doğan Gürsoy, +1

International Journal of Contemporary Hospitality Management

Job SatisfactionHospitality Human ResourcesEmployee PositionsWork AttitudePerformance Studies +12

Leveraging “human-likeness” of robotic service at restaurants

Lu Lu, Pei Zhang, Tingting Zhang

International Journal of Hospitality Management

Service RoboticsEngineeringService RobotEmbodied RoboticsRobotic Service +2

Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective

Ruiying Cai, Lu Lu, Doğan Gürsoy

Tourism Management

Customer ExperienceCustomer SatisfactionOverall Service ExperienceOrganizational CommunicationDisruptive Customer Behaviors +10

Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup

Lu Lu, Nathan Robert Neale, Nathaniel D. Line, +1

Cornell Hospitality Quarterly

Mturk Data QualityEngineeringOnline ExperimentMechanical TurkCommunication +22

The High-Performance Work System, Employee Voice, and Innovative Behavior: The Moderating Role of Psychological Safety

Rentao Miao, Lu Lu, Yi Cao, +1

International Journal of Environmental Research and Public Health

Examining diners’ decision-making of local food purchase: The role of menu stimuli and involvement

Lu Lu, G. Christina

International Journal of Hospitality Management

Food ChoiceBehavioral SciencesConsumer Decision MakingLocal Food PurchaseBehavioral Decision Making +11

Metaverse in services marketing: an overview and future research directions

Doğan Gürsoy, Lu Lu, Robin Nunkoo, +1

Service Industries Journal