Oscar Hengxuan

Consumers acceptance of artificially intelligent (AI) device use in service delivery

Doğan Gürsoy, Oscar Hengxuan, Lu Lu et al. · International Journal of Information Management · 2019 · 1.1K citations

Customer Satisfaction, Engineering, Consumer Research +16

Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services

Hongxia Lin, Oscar Hengxuan, Doğan Gürsoy · Journal of Hospitality Marketing & Management · 2019 · 349 citations

Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda

Oscar Hengxuan, Gregory Denton, Doğan Gürsoy · Journal of Hospitality Marketing & Management · 2020 · 289 citations

Artificial Intelligence, Engineering, Ai Adoption +31

Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking

Oscar Hengxuan, Doğan Gürsoy, G. Christina · Journal of Travel Research · 2020 · 251 citations

Customer Satisfaction, Effort Expectancy, Digital Marketing +23

Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery

Oscar Hengxuan, Shizhen Jia, Yafang Li et al. · Computers in Human Behavior · 2021 · 249 citations

Formative Scale, Trust Metric, Engineering +14