Concepedia

Hongxia Lin

HL

12

Publications

1.2K

Citations

12

H-Index

2019

Active since

Affiliations

Southwestern University of Finance and Economics(Current)

Washington State University

University of Johannesburg

Sun Yat-sen University

Hongxia Lin is an author at Southwestern University of Finance and Economics specializing in marketing, tourism, and customer satisfaction.

Top concepts

MarketingTourismBusinessCustomer SatisfactionManagementUser ExperienceConsumer ResearchBehavioral ScienceDestination MarketingArts

Publications per year

2019–2023

12

Publications

12

Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services

Hongxia Lin, Oscar Hengxuan, Doğan Gürsoy · Journal of Hospitality Marketing & Management · 2019 · 349 citations

Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy

Hongxia Lin, Meng Zhang, Doğan Gürsoy et al. · Annals of Tourism Research · 2019 · 230 citations

Customer Satisfaction, Culture, Destination Marketing +11

Challenge or hindrance? How and when organizational artificial intelligence adoption influences employee job crafting

Bao Cheng, Hongxia Lin, Yurou Kong · Journal of Business Research · 2023 · 154 citations

Employee Involvement, Organizational Communication, Job Design +7

Impact of customer-to-customer interactions on overall service experience: A social servicescape perspective

Hongxia Lin, Doğan Gürsoy, Zhang Meng · International Journal of Hospitality Management · 2019 · 104 citations

Customer Experience, Customer Satisfaction, Overall Service Experience +14

Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions

Hongxia Lin, Meng Zhang, Doğan Gürsoy · International Journal of Contemporary Hospitality Management · 2020 · 80 citations

Customer Experience, Customer Satisfaction, Consumer Research +27

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