Meng Zhang

Publications

167

Citations

H-Index

2018

Active since

Affiliations

Southwestern University of Finance and Economics(Current)

Washington State University

University of Johannesburg

Meng Zhang is an author at Southwestern University of Finance and Economics specializing in marketing, customer satisfaction, and hospitality industry.

ORCID

Top concepts

MarketingBusinessManagementConsumer BehaviorSystems EngineeringHospitality IndustryCustomer SatisfactionHospitality MarketingHospitality ManagementArts

Publications per year

2018–2021

Publications

Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions

Hongxia Lin, Meng Zhang, Doğan Gürsoy · International Journal of Contemporary Hospitality Management · 2020 · 80 citations

Customer Experience, Customer Satisfaction, Consumer Research +27

Timing and compensation strategies in service recovery

Xiaofei Tang, En-Chung Chang, Xing Huang et al. · Journal of Services Marketing · 2018 · 33 citations

Customer Experience, Customer Satisfaction, It Disaster Recovery +21

Effects of social interaction flow on experiential quality, service quality and satisfaction: moderating effects of self-service technologies to reduce employee interruptions

Xuanjin Wu, Doğan Gürsoy, Meng Zhang · Journal of Hospitality Marketing & Management · 2021 · 28 citations

A Closed-Loop Supply Chain with Competitive Dual Collection Channel under Asymmetric Information and Reward–Penalty Mechanism

Wenbin Wang, Zhou Shuya, Meng Zhang et al. · Sustainability · 2018 · 26 citations · Full text

Supply Chain Optimization, Engineering, Supply Network +24

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