Bao Cheng

Perceived Overqualification and Cyberloafing: A Moderated-Mediation Model Based on Equity Theory

Bao Cheng, Xing Zhou, Gongxing Guo et al. · Journal of Business Ethics · 2018 · 162 citations

Social Identity, Social Psychology, Sociology +6

Challenge or hindrance? How and when organizational artificial intelligence adoption influences employee job crafting

Bao Cheng, Hongxia Lin, Yurou Kong · Journal of Business Research · 2023 · 154 citations

Employee Involvement, Organizational Communication, Job Design +7

Does customer incivility undermine employees’ service performance?

Bao Cheng, Yun Dong, Xing Zhou et al. · International Journal of Hospitality Management · 2020 · 131 citations

Customer Profitability, Customer Satisfaction, Service Research +6

Customer incivility and service sabotage in the hotel industry

Bao Cheng, Gongxing Guo, Jian Tian et al. · International Journal of Contemporary Hospitality Management · 2020 · 112 citations · Full text

Customer Satisfaction, Social Psychology, Consumer Research +23

Frontline employee anger in response to customer incivility: Antecedents and consequences

Shanshi Li, Jueying Zhan, Bao Cheng et al. · International Journal of Hospitality Management · 2021 · 63 citations

Employee Involvement, Customer Satisfaction, Work Attitude +12