Concepedia
Statistics
Publications
24
Citations
1.6K
H-Index
18
Active since
2013
Affiliations
Xiamen University(Current)
Lanzhou University
Shantou University
Beijing Normal University
Sun Yat-sen University
Xing Zhou is an author at Xiamen University specializing in business, management, and marketing.
Top concepts
BusinessManagementMarketingCustomer SatisfactionOrganizational BehaviorHuman ResourcesConsumer ResearchSocial SciencesHospitality IndustryOrganizational Psychology
Publications per year
2013–2023
Service quality, satisfaction, stickiness, and usage intentions: An exploratory evaluation in the context of WeChat services
Che-Hui Lien, Yang Cao, Xing Zhou · Computers in Human Behavior · 2016 · 259 citations
Customer Satisfaction, Service Quality, Service Research +12
Perceived Overqualification and Cyberloafing: A Moderated-Mediation Model Based on Equity Theory
Bao Cheng, Xing Zhou, Gongxing Guo et al. · Journal of Business Ethics · 2018 · 162 citations
Social Identity, Social Psychology, Sociology +6
The impact of abusive supervision on service employees’ proactive customer service performance in the hotel industry
Yijing Lyu, Xing Zhou, Weiwen Li et al. · International Journal of Contemporary Hospitality Management · 2016 · 138 citations
Customer Satisfaction, Social Psychology, Hospitality +22
The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance
Mengyuan Chen, Yijing Lyu, Yan Li et al. · Cornell Hospitality Quarterly · 2016 · 136 citations
Customer Satisfaction, Strategic Human Resources, Hospitality +20
Empowering supervision and service sabotage: A moderated mediation model based on conservation of resources theory
Xing Zhou, Jianfeng Ma, Xia Dong · Tourism Management · 2017 · 135 citations
Counselor Supervision, Moderated Mediation Model, Resources Theory +9
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