Xing Zhou

Service quality, satisfaction, stickiness, and usage intentions: An exploratory evaluation in the context of WeChat services

Che-Hui Lien, Yang Cao, Xing Zhou · Computers in Human Behavior · 2016 · 261 citations

Business, Information Systems, Marketing +14

Perceived Overqualification and Cyberloafing: A Moderated-Mediation Model Based on Equity Theory

Bao Cheng, Xing Zhou, Gongxing Guo et al. · Journal of Business Ethics · 2018 · 172 citations

Social Sciences, Organizational Behavior, Social Psychology +9

The impact of abusive supervision on service employees’ proactive customer service performance in the hotel industry

Yijing Lyu, Xing Zhou, Weiwen Li et al. · International Journal of Contemporary Hospitality Management · 2016 · 143 citations

Management, Hospitality Management, Organizational Behavior +13

Empowering supervision and service sabotage: A moderated mediation model based on conservation of resources theory

Xing Zhou, Jianfeng Ma, Xia Dong · Tourism Management · 2017 · 142 citations

Education, Human Resource Management, Organizational Behavior +10

The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Mengyuan Chen, Yijing Lyu, Yan Li et al. · Cornell Hospitality Quarterly · 2016 · 137 citations

Management, Hospitality Management, Human Resource Management +17