Abusive supervision and customer-oriented organizational citizenship behavior: The roles of hostile attribution bias and work engagement

Yijing Lyu, Hong Zhu, Hong-Jun Zhong, +1

International Journal of Hospitality Management

Employee InvolvementWork AttitudeEmployee AttitudeOrganizational CommunicationManagement +8

Workplace ostracism and proactive customer service performance: A conservation of resources perspective

Hong Zhu, Yijing Lyu, Xincai Deng, +1

International Journal of Hospitality Management

Performance ManagementCustomer SatisfactionEmployee InvolvementEmployee AttitudeManagement +6

Servant leadership and proactive customer service performance

Yijiao Ye, Yijing Lyu, Yanzhen He

International Journal of Contemporary Hospitality Management

Customer SatisfactionService ExcellenceHospitalityOrganizational BehaviorEmployee Attitude +18

The impact of abusive supervision on service employees’ proactive customer service performance in the hotel industry

Yijing Lyu, Xing Zhou, Weiwen Li, +3

International Journal of Contemporary Hospitality Management

Customer SatisfactionSocial PsychologyHospitalityHuman Resource ManagementOrganizational Behavior +20

The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Mengyuan Chen, Yijing Lyu, Yan Li, +2

Cornell Hospitality Quarterly

Customer SatisfactionStrategic Human ResourcesHospitalityHuman Resource ManagementOrganizational Behavior +18

The Predictive Effects of Workplace Ostracism on Employee Attitudes: A Job Embeddedness Perspective

Yijing Lyu, Zhu Hong

Journal of Business Ethics

Workplace PsychologySocial PsychologyJob PerformanceHuman Resource ManagementOrganizational Behavior +14

Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment

Li Yan, Mengyuan Chen, Yijing Lyu, +1

International Journal of Hospitality Management

Employee InvolvementCustomer SatisfactionEmployee AttitudeJob EngagementSexual Abuse +4

Workplace sexual harassment, workplace deviance, and family undermining

Zhu Hong, Yijing Lyu, Yijiao Ye

International Journal of Contemporary Hospitality Management

Mental HealthSocial SciencesPsychologyWorkplace DevianceGender Studies +16

Family ostracism and proactive customer service performance: An explanation from conservation of resources theory

Yijiao Ye, Hong Zhu, Yuanyi Chen, +2

Asia Pacific Journal of Management

Family SystemsCustomer SatisfactionFamily ManagementService ResearchResources Theory +7

Fuel the service fire

Long‐Zeng Wu, Yijiao Ye, Xuanmei Cheng, +2

International Journal of Contemporary Hospitality Management

Customer SatisfactionLeader HumorEducationOrganizational BehaviorPsychology +19