Yijing Lyu

Abusive supervision and customer-oriented organizational citizenship behavior: The roles of hostile attribution bias and work engagement

Yijing Lyu, Hong Zhu, Hong-Jun Zhong et al. · International Journal of Hospitality Management · 2015 · 217 citations

Employee Involvement, Work Attitude, Employee Attitude +10

Workplace ostracism and proactive customer service performance: A conservation of resources perspective

Hong Zhu, Yijing Lyu, Xincai Deng et al. · International Journal of Hospitality Management · 2017 · 160 citations

Performance Management, Customer Satisfaction, Employee Involvement +8

Servant leadership and proactive customer service performance

Yijiao Ye, Yijing Lyu, Yanzhen He · International Journal of Contemporary Hospitality Management · 2019 · 139 citations

Customer Satisfaction, Service Excellence, Hospitality +20

The impact of abusive supervision on service employees’ proactive customer service performance in the hotel industry

Yijing Lyu, Xing Zhou, Weiwen Li et al. · International Journal of Contemporary Hospitality Management · 2016 · 138 citations

Customer Satisfaction, Social Psychology, Hospitality +22

The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Mengyuan Chen, Yijing Lyu, Yan Li et al. · Cornell Hospitality Quarterly · 2016 · 136 citations

Customer Satisfaction, Strategic Human Resources, Hospitality +20