Concepedia

Yan Li

YL

2

Publications

147

Citations

2

H-Index

2016

Active since

Affiliations

Xiamen University(Current)

Yan Li is an author at Xiamen University specializing in business, organizational behavior, and customer satisfaction.

Top concepts

Publications per year

2016–2020

2

Publications

2

The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Mengyuan Chen, Yijing Lyu, Yan Li et al. · Cornell Hospitality Quarterly · 2016 · 136 citations

, , +20

Fostering employee-customer identification: The impact of relational job design

Yan Li, Weining Guo, Steven J. Armstrong et al. · International Journal of Hospitality Management · 2020 · 11 citations

, , +8

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