Workplace ostracism and proactive customer service performance: A conservation of resources perspective

Hong Zhu, Yijing Lyu, Xincai Deng, +1

International Journal of Hospitality Management

Performance ManagementCustomer SatisfactionEmployee InvolvementEmployee AttitudeManagement +6

Servant leadership and proactive customer service performance

Yijiao Ye, Yijing Lyu, Yanzhen He

International Journal of Contemporary Hospitality Management

Customer SatisfactionService ExcellenceHospitalityOrganizational BehaviorEmployee Attitude +18

The impact of exploitative leadership on frontline hospitality employees’ service performance: A social exchange perspective

Long‐Zeng Wu, Zhuanzhuan Sun, Yijiao Ye, +2

International Journal of Hospitality Management

Performance ManagementHospitality Human ResourcesService LeadershipExploitative LeadershipManagement +12

Negative workplace gossip and service outcomes: An explanation from social identity theory

Yijiao Ye, Zhu Hong, Xincai Deng, +1

International Journal of Hospitality Management

Social IdentityOrganizational IdentityOrganizational CommunicationService OutcomesSocial Psychology +10

The impact of exploitative leadership on hospitality employees’ proactive customer service performance: a self-determination perspective

Zhuanzhuan Sun, Long‐Zeng Wu, Yijiao Ye, +1

International Journal of Contemporary Hospitality Management

Customer SatisfactionPower DistanceHospitalityHuman Resource ManagementSelf-determination Perspective +19

Workplace sexual harassment, workplace deviance, and family undermining

Zhu Hong, Yijing Lyu, Yijiao Ye

International Journal of Contemporary Hospitality Management

Mental HealthSocial SciencesPsychologyWorkplace DevianceGender Studies +16

Family ostracism and proactive customer service performance: An explanation from conservation of resources theory

Yijiao Ye, Hong Zhu, Yuanyi Chen, +2

Asia Pacific Journal of Management

Family SystemsCustomer SatisfactionFamily ManagementService ResearchResources Theory +7

Fuel the service fire

Long‐Zeng Wu, Yijiao Ye, Xuanmei Cheng, +2

International Journal of Contemporary Hospitality Management

Customer SatisfactionLeader HumorEducationOrganizational BehaviorPsychology +19

Rebellion Under Exploitation: How and When Exploitative Leadership Evokes Employees’ Workplace Deviance

Yijing Lyu, Long‐Zeng Wu, Yijiao Ye, +2

Journal of Business Ethics

Organizational CommunicationManagementBusinessSystematic ExploitationCoercion +4

The impact of customer incivility on employees’ family undermining: a conservation of resources perspective

Zhu Hong, Yijing Lyu, Yijiao Ye

Asia Pacific Journal of Management

Employee InvolvementFamily ManagementCustomer IncivilityManagementBusiness +4