Yijiao Ye

Workplace ostracism and proactive customer service performance: A conservation of resources perspective

Hong Zhu, Yijing Lyu, Xincai Deng et al. · International Journal of Hospitality Management · 2017 · 160 citations

Performance Management, Customer Satisfaction, Employee Involvement +8

Servant leadership and proactive customer service performance

Yijiao Ye, Yijing Lyu, Yanzhen He · International Journal of Contemporary Hospitality Management · 2019 · 139 citations

Customer Satisfaction, Service Excellence, Hospitality +20

The impact of exploitative leadership on frontline hospitality employees’ service performance: A social exchange perspective

Long‐Zeng Wu, Zhuanzhuan Sun, Yijiao Ye et al. · International Journal of Hospitality Management · 2021 · 115 citations

Performance Management, Hospitality Human Resources, Service Leadership +14

Negative workplace gossip and service outcomes: An explanation from social identity theory

Yijiao Ye, Zhu Hong, Xincai Deng et al. · International Journal of Hospitality Management · 2019 · 114 citations

Social Identity, Organizational Identity, Organizational Communication +12

The impact of exploitative leadership on hospitality employees’ proactive customer service performance: a self-determination perspective

Zhuanzhuan Sun, Long‐Zeng Wu, Yijiao Ye et al. · International Journal of Contemporary Hospitality Management · 2022 · 85 citations

Customer Satisfaction, Power Distance, Hospitality +21