Zhuanzhuan Sun

The impact of exploitative leadership on frontline hospitality employees’ service performance: A social exchange perspective

Long‐Zeng Wu, Zhuanzhuan Sun, Yijiao Ye et al. · International Journal of Hospitality Management · 2021 · 122 citations · Full text

Management, Hospitality Management, Leadership +16

The impact of exploitative leadership on hospitality employees’ proactive customer service performance: a self-determination perspective

Zhuanzhuan Sun, Long‐Zeng Wu, Yijiao Ye et al. · International Journal of Contemporary Hospitality Management · 2022 · 90 citations

Management, Hospitality Management, Organizational Behavior +13

Killing the service fire: leader aggressive humour undermines hospitality employees’ proactive customer service performance

Zhuanzhuan Sun, Yanzhen He, Liu Xiao-xiao et al. · International Journal of Contemporary Hospitality Management · 2022 · 19 citations

Management, Hospitality Management, Leadership +14

A meta-analysis of anthropomorphism of artificial intelligence in tourism

Yanping Yu, Zhuanzhuan Sun, Zhicheng Zhao · Asia Pacific Journal of Tourism Research · 2025 · 14 citations

Management, Psychology, Tourism Management +15