Shanshi Li

Using skin conductance and facial electromyography to measure emotional responses to tourism advertising

Shanshi Li, Jan Packer, Noel Scott · Current Issues in Tourism · 2016 · 134 citations

Tourist Experience, Affective Design, Communication +22

A Comparative Analysis of Self-Report and Psychophysiological Measures of Emotion in the Context of Tourism Advertising

Shanshi Li, Jan Packer, Noel Scott · Journal of Travel Research · 2017 · 108 citations

Customer Satisfaction, Affective Design, Tourism Advertising +23

Customer emotion research in hospitality and tourism: conceptualization, measurements, antecedents and consequences

Tuerxunbieke Tuerlan, Shanshi Li, Noel Scott · International Journal of Contemporary Hospitality Management · 2021 · 88 citations

Customer Experience, Customer Satisfaction, Tourism Management +24

The interaction effect of emoji and social media content on consumer engagement: A mixed approach on peer-to-peer accommodation brands

Xiaowei Wang, Mingming Cheng, Shanshi Li et al. · Tourism Management · 2022 · 88 citations

Customer Satisfaction, Advertising, Social Media +12

Frontline employee anger in response to customer incivility: Antecedents and consequences

Shanshi Li, Jueying Zhan, Bao Cheng et al. · International Journal of Hospitality Management · 2021 · 63 citations

Employee Involvement, Customer Satisfaction, Work Attitude +12