Zhang Meng

Effects of Temporal and Social Distance on Consumer Evaluations: Table 1

Kyeongheui Kim, Zhang Meng, Xiuping Li · Journal of Consumer Research · 2008 · 325 citations

Impact of customer-to-customer interactions on overall service experience: A social servicescape perspective

Hongxia Lin, Doğan Gürsoy, Zhang Meng · International Journal of Hospitality Management · 2019 · 104 citations

Customer Experience, Customer Satisfaction, Overall Service Experience +14

A mathematical model for tourism potential assessment

Libo Yan, Bo Wendy Gao, Zhang Meng · Tourism Management · 2017 · 92 citations · Full text

Tourism Potential Assessment, Tourism Competitiveness, Geography +5

An examination of interactive effects of employees’ warmth and competence and service failure types on customer’s service recovery cooperation intention

Yingying Huang, Zhang Meng, Doğan Gürsoy et al. · International Journal of Contemporary Hospitality Management · 2020 · 66 citations

Customer Satisfaction, Social Psychology, Hospitality +22

Effects of Tourist-to-Tourist Interactions on Experience Cocreation: A Self-Determination Theory Perspective

Hongxia Lin, Zhang Meng, Doğan Gürsoy · Journal of Travel Research · 2021 · 64 citations

Customer Satisfaction, Tourism Performance, Tourist Experience +25