Yingying Huang

How does AI technology integration affect employees’ proactive service behaviors? A transactional theory of stress perspective

Yingying Huang, Doğan Gürsoy · Journal of Retailing and Consumer Services · 2024 · 97 citations

Employee Involvement, Work Attitude, Organizational Systems +9

An examination of interactive effects of employees’ warmth and competence and service failure types on customer’s service recovery cooperation intention

Yingying Huang, Zhang Meng, Doğan Gürsoy et al. · International Journal of Contemporary Hospitality Management · 2020 · 66 citations

Customer Satisfaction, Social Psychology, Hospitality +22

Interactivity in online chat: Conversational cues and visual cues in the service recovery process

Yingying Huang, Doğan Gürsoy, Meng Zhang et al. · International Journal of Information Management · 2021 · 60 citations · Full text

Behavioral Sciences, Engineering, Interpersonal Communication +15

University Students’ Successive Development From Entrepreneurial Intention to Behavior: The Mediating Role of Commitment and Moderating Role of Family Support

Mei Hu, Zicheng Ma, Zehui Zhan et al. · Frontiers in Psychology · 2022 · 25 citations · Full text

Mediating Role, Family Support, Education +18

Customers’ online service encounter satisfaction with chatbots: interaction effects of language style and decision-making journey stage

Yingying Huang, Doğan Gürsoy · International Journal of Contemporary Hospitality Management · 2024 · 25 citations

Customer Experience, Customer Satisfaction, Chatbot +28