Concepedia

Xusen Cheng

XC

Statistics

Publications

51

Citations

3K

H-Index

27

Active since

2013

Affiliations

Renmin University of China(Current)

University of International Business and Economics

University of South Florida

Hefei University of Technology

Loughborough University

Xusen Cheng is an author at Renmin University of China specializing in management, business, and marketing.

Publications per year

2013–2025

51

Publications

51

Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms

Xusen Cheng, Zhang Xiao-ping, Jason Cohen et al. · Information Processing & Management · 2022 · 458 citations

Social Sciences, Psychology, Social Psychology +11

An investigation on online reviews in sharing economy driven hospitality platforms: A viewpoint of trust

Xusen Cheng, Shixuan Fu, Jianshan Sun et al. · Tourism Management · 2018 · 345 citations

Management, Hospitality Management, Marketing +14

Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure

Xusen Cheng, Ying Bao, Alex Zarifis et al. · Internet Research · 2021 · 272 citations · Full text

Business, Information Technology, Management Information Systems +11

Understanding trust influencing factors in social media communication: A qualitative study

Xusen Cheng, Shixuan Fu, Gert‐Jan de Vreede · International Journal of Information Management · 2016 · 174 citations

Social Sciences, Communication, Communication Theory +10

A mixed method investigation of sharing economy driven car-hailing services: Online and offline perspectives

Xusen Cheng, Shixuan Fu, Gert‐Jan de Vreede · International Journal of Information Management · 2018 · 173 citations

Public Health, Operations Management, Transportation Planning +15

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