Concepedia
Statistics
Publications
48
Citations
2.8K
H-Index
26
Active since
2013
Affiliations
Renmin University of China(Current)
University of International Business and Economics
University of South Florida
Loughborough University
Hefei University of Technology
Xusen Cheng is an author at Renmin University of China specializing in management, business, and trust.
Top concepts
ManagementBusinessTrustMarketingConsumer ResearchEducationCommunicationEngineeringSocial InfluenceInteractive Marketing
Publications per year
2013–2024
Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms
Xusen Cheng, Zhang Xiao-ping, Jason Cohen et al. · Information Processing & Management · 2022 · 390 citations
Chatbot, Engineering, Consumer Research +18
An investigation on online reviews in sharing economy driven hospitality platforms: A viewpoint of trust
Xusen Cheng, Shixuan Fu, Jianshan Sun et al. · Tourism Management · 2018 · 334 citations
Trust Metric, Customer Satisfaction, Online Customer Behavior +11
Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure
Xusen Cheng, Ying Bao, Alex Zarifis et al. · Internet Research · 2021 · 235 citations · Full text
Understanding trust influencing factors in social media communication: A qualitative study
Xusen Cheng, Shixuan Fu, Gert‐Jan de Vreede · International Journal of Information Management · 2016 · 171 citations
Trust Metric, Social Media Communication, Social Media +12
A mixed method investigation of sharing economy driven car-hailing services: Online and offline perspectives
Xusen Cheng, Shixuan Fu, Gert‐Jan de Vreede · International Journal of Information Management · 2018 · 168 citations
Mobility Service, Economics, Interactive Marketing +12
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