Aichia Chuang

A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES.

Hui Liao, Aichia Chuang · Academy of Management Journal · 2004 · 1.1K citations

Customer Satisfaction, Psm Performance, Human Resource Management +16

Transforming service employees and climate: A multilevel, multisource examination of transformational leadership in building long-term service relationships.

Hui Liao, Aichia Chuang · Journal of Applied Psychology · 2007 · 577 citations

Customer Satisfaction, Transformational Leadership, Human Resource Management +17

Sticking Out Like a Sore Thumb: Employee Dissimilarity and Deviance at Work*

Hui Liao, Aparna Joshi, Aichia Chuang · Personnel Psychology · 2004 · 329 citations

Workplace Psychology, Social Psychology, Organizational Support +24

Examining the Mechanisms Linking Transformational Leadership, Employee Customer Orientation, and Service Performance: The Mediating Roles of Perceived Supervisor and Coworker Support

Yuann-Jun Liaw, Nai‐Wen Chi, Aichia Chuang · Journal of Business and Psychology · 2009 · 230 citations

Employee Involvement, Customer Satisfaction, Work Attitude +13

Acceptability of workplace bullying: A comparative study on six continents

Jacqueline Power, Céleste M. Brotheridge, John Blenkinsopp et al. · Journal of Business Research · 2011 · 197 citations · Full text

Workplace Bullying, Bullying, Social Psychology +9