Journal of Retailing · 2015 · 106 citations · 167 references
Customer SatisfactionFuture DirectionsInteractive MarketingManagementBusinessConsumer ResearchMarketing CommunicationIntegrative ReviewMarketing ManagementMarketing TheoryMarketing
167
Richard M. Emerson · American Sociological Review · 1962 · 6.1K citations
Social Identity, Collective Action Problem, Power Aspects +8