Managing the Transparency Paradox Of Social-Media Influencer Disclosures

Nadia Steils, Annabel Martin-Salerno, Jean-François Toti

Journal of Advertising Research · 2022 · 53 citations · 71 references

TL;DR

Companies increasingly partner with social‑media influencers, yet macro‑influencers struggle to maintain authenticity and engagement compared to micro‑influencers. The study investigates how sponsorship disclosure moderates large communities’ perceptions of authenticity and engagement amid evolving regulatory frameworks. Study 2 measured perceived community sizes of micro and macro groups and experimentally examined how authenticity mediates the impact of disclosure. The results show that engagement follows an inverted‑U pattern with community size, disclosure messages moderate this effect, authenticity mediates the relationship, and disclosure improves macro‑influencer engagement only when posted by the influencer.

Abstract

Companies increasingly collaborate with social-media influencers to promote their products and services. Compared with micro-influencers, however, macro-influencers face difficulties maintaining authenticity and engagement. Given the changing regulations concerning these partnerships, the objective of this research is to investigate the moderating role of sponsorship disclosure in understanding large communities' perceptions of authenticity and engagement. Using real data, Study 1 confirms the impact of community size on engagement in an inverted U-shaped manner and highlights the moderating role of disclosure messages. Study 2 determines perceived community sizes of micro and macro communities, and uses an experiment (<i>n</i> = 1,004) to highlight the mediating role of authenticity. Disclosure messages improve engagement for macro-influencers only when the message is published by the influencer (versus the platform or no message).

References

71