Retailing research: Past, present, and future

Customer loyalty in e-commerce: an exploration of its antecedents and consequences

Srini S. Srinivasan, Kishore Ponnavolu · Journal of Retailing · 2002 · 2.3K citations

Customer Experience, Customer Satisfaction, Online Customer Behavior +9

eTailQ: dimensionalizing, measuring and predicting etail quality

Mary Wolfinbarger, Mary C. Gilly · Journal of Retailing · 2003 · 2.3K citations

Engineering, Data Science, Data Mining +10

Hedonic shopping motivations

Mark J. Arnold, Kristy E. Reynolds · Journal of Retailing · 2003 · 2.2K citations

Consumer Choice, Behavioral Decision Making, Consumer Motivation +10

Competing through service: Insights from service-dominant logic

Robert F. Lusch, Stephen L. Vargo, Matthew O’Brien · Journal of Retailing · 2006 · 1.7K citations

Service Logic, Service-dominant Logic, Service Study +5

The influence of online product recommendations on consumers’ online choices

Sylvain Sénécal, Jacques Nantel · Journal of Retailing · 2004 · 1.6K citations

Online Customer Behavior, Consumer Decision Making, Advertising +12