Marketing Letters · 2013 · 24 citations · 23 references
BusinessMarketingMarketing ManagementConsumer BehaviorRelationship MarketingComplaint HandlingComplaint ManagementComplaint ResolutionConsumer SatisfactionCustomer SatisfactionRelationship SatisfactionComplaint Resolution EffectivenessConsumer Complaining BehaviorConsumer Complaint BehaviorConsumer Complaint ManagementCustomer Complaint BehaviorCustomer Satisfaction Variables
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