Concepedia

Customer Value Definition

Customer Value Definition is a foundational construct in Lean Design Management that specifies the unique set of product or service attributes, outcomes, or benefits that a customer is willing to pay for, distinguishing it from generic value propositions by its precise alignment with customer needs, waste minimization principles, and value co-creation expectations within a lean context.

251

Publications

32.6K

Citations

504

Authors

268

Institutions

Publications per year

2017–2026

47

Parents

Publications

251

Customer value: The next source for competitive advantage

Robert B. Woodruff · Journal of the Academy of Marketing Science · 1997 · 4.6K citations

, , +14

Assessing Advantage: A Framework for Diagnosing Competitive Superiority

George S. Day, Robin Wensley · Journal of Marketing · 1988 · 2.4K citations

, , +17

A Strategic Framework for Customer Relationship Management

Adrian Payne, Pennie Frow · Journal of Marketing · 2005 · 2K citations

, , +12

Customer Value Creation: A Practical Framework

J. Brock Smith, Mark Colgate · The Journal of Marketing Theory and Practice · 2007 · 992 citations

, , +16

Reflections on gaining competitive advantage through customer value

A. Parasuraman · Journal of the Academy of Marketing Science · 1997 · 936 citations

, , +14

1–5 of 251

Authors

504

  1. MB
    Morris B. Holbrook

    Columbia University, United States

    4 publications · 977 citations

    4

    h-index

  2. RB
    Robert B. Woodruff

    University of Tennessee at Knoxville, United States

    4 publications · 5.1K citations

    4

    h-index

  3. MG
    Martina G. Gallarza

    Universitat de València, Spain

    4 publications · 718 citations

    4

    h-index

  4. IG
    Irene Gil Saura

    Universitat de València, Spain

    3 publications · 660 citations

    3

    h-index

  5. GS
    George S. Day

    University of Pennsylvania, United States

    3 publications · 3.3K citations

    3

    h-index

1–5 of 504

Institutions

268

  1. University of St.Gallen

    Saint Gallen, Switzerland

    8 h-index

    17 publications

    965 citations

  2. Cranfield University

    Cranfield, United Kingdom

    5 h-index

    8 publications

    2.9K citations

  3. Delft University of Technology

    Delft, The Netherlands

    4 h-index

    4 publications

    137 citations

  4. University of Tennessee at Knoxville

    Knoxville, United States

    4 h-index

    7 publications

    6.7K citations

  5. Universitat de València

    Valencia, Spain

    4 h-index

    8 publications

    1.4K citations

  6. Hanken School of Economics

    Helsinki, Finland

    3 h-index

    3 publications

    357 citations

  7. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    3 h-index

    6 publications

    417 citations

  8. Tampere University

    Tampere, Finland

    3 h-index

    5 publications

    288 citations

1–8 of 268

Venues

  1. Industrial Marketing Management

    12 publications · 1.8K citations

    12

    h-index

  2. Journal of Business Research

    JBR · 7 publications · 794 citations

    7

    h-index

  3. Journal of the Academy of Marketing Science

    7 publications · 7.3K citations

    7

    h-index

  4. Expert Systems with Applications

    5 publications · 1K citations

    5

    h-index

  5. Journal of Business and Industrial Marketing

    5 publications · 240 citations

    5

    h-index

1–5