Journal of Business and Industrial Marketing

Customer perceived value: a substitute for satisfaction in business markets?

Andreas Eggert, Wolfgang Ulaga · 2002 · 1.3K citations

Business, Marketing, Marketing Management +6

The relationship marketing process: communication, interaction, dialogue, value

Christian Grönroos · 2004 · 1K citations

Management, Marketing, Marketing Management +13

Tacit knowledge transfer and firm innovation capability

S. Tamer Çavuşgil, Roger J. Calantone, Yushan Zhao · 2003 · 885 citations

Management, Innovation Management, Knowledge Management +12

Business Market Management: : Understanding, Creating, and Delivering Value

James C. Anderson, James A. Narus · 1999 · 723 citations

Business, Marketing Management, Strategic Management +17

Organizational culture and job satisfaction

Daulatram B. Lund · 2003 · 719 citations

Management, Marketing, Marketing Management +12