Concepedia

Martina G. Gallarza

MG

Statistics

Publications

34

Citations

4.7K

H-Index

22

Active since

2002

Affiliations

Universitat de València(Current)

Valencia Catholic University Saint Vincent Martyr

University of Sassari

University of Johannesburg

Instituto Tecnológico Metalmecánico, Mueble, Madera, Embalaje y Afines

Martina G. Gallarza is an author at Universitat de València specializing in marketing, business, and customer satisfaction.

Top concepts

BusinessMarketingCustomer SatisfactionTourismManagementHospitality MarketingConsumer ResearchDestination MarketingHospitality ManagementValue Theory

Publications per year

2002–2023

34

Publications

34

Destination image

Martina G. Gallarza, Irene Gil Saura, Haydée Calderón Garcı́a · Annals of Tourism Research · 2002 · 1.6K citations

Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour

Martina G. Gallarza, Irene Gil Saura · Tourism Management · 2005 · 1.3K citations

Customer Satisfaction, Tourist Experience, Destination Marketing +6

The value of value: Further excursions on the meaning and role of customer value

Martina G. Gallarza, Irene Gil Saura, Morris B. Holbrook · Journal of Consumer Behaviour · 2011 · 429 citations · Full text

Customer Satisfaction, Value Theory, Consumer Research +20

A multidimensional service-value scale based on Holbrook’s typology of customer value

Martina G. Gallarza, Giacomo Del Chiappa, Irene Gil Saura et al. · Journal of service management · 2017 · 139 citations

Customer Satisfaction, Value Theory, Consumer Research +23

Emotions and visitors’ satisfaction at a museum

Giacomo Del Chiappa, Luisa Andreu, Martina G. Gallarza · International Journal of Culture Tourism and Hospitality Research · 2014 · 120 citations

Customer Satisfaction, Affective Design, Cultural Heritage +19

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