Concepedia

Customer Inclusion

Customer Inclusion is a theoretical construct within the domain of retail inclusion that specifies the systematic integration of diverse customer segments, particularly marginalized or underrepresented groups, into equitable access to retail services, opportunities, and experiences through intentional design, policies, and practices.

21

Publications

1.3K

Citations

56

Authors

42

Institutions

Publications per year

2017–2026

12

Parents

Publications

21

Design for service inclusion: creating inclusive service systems by 2050

Raymond P. Fisk, Alison Dean, Linda Alkire et al. · Journal of service management · 2018 · 329 citations · Full text

, , +11

How consumers with disabilities perceive “welcome” in retail servicescapes: a critical incident study

Stacey Menzel Baker, Jonna Holland, Carol Kaufman‐Scarborough · Journal of Services Marketing · 2007 · 136 citations

, , +13

The Role of Customer Factors in Multiple Store Patronage: A Cost–Benefit Approach

George Baltas, Paraskevas C. Argouslidis, Dionysis Skarmeas · Journal of Retailing · 2010 · 98 citations

, , +12

Advancing customer diversity, equity, and inclusion: Measurement, stakeholder influence, and the role of marketing

Young Woong Park, Glenn B. Voss, Zannie Giraud Voss · Journal of the Academy of Marketing Science · 2022 · 81 citations

, , +14

Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping

Eleonora Pantano, Milena Viassone, Rosy Boardman et al. · Journal of Retailing and Consumer Services · 2022 · 65 citations · Full text

, , +17

1–5 of 21

Authors

56

  1. CD
    Charles Dennis

    Middlesex University, United Kingdom

    2 publications · 119 citations

    2

    h-index

  2. GM
    Guoxin Ma

    Anhui University of Finance and Economics, China

    1 publications · 12 citations

    1

    h-index

  3. MS
    Mark S. Rosenbaum

    Northern Illinois University, United States

    1 publications · 329 citations

    1

    h-index

  4. ES
    Emma Sherry

    La Trobe University, Australia

    1 publications · 21 citations

    1

    h-index

  5. HM
    Heath McDonald

    Swinburne University of Technology, Australia

    1 publications · 21 citations

    1

    h-index

1–5 of 56

Institutions

42

  1. Deakin University

    Burwood, Australia

    3 h-index

    6 publications

    410 citations

  2. Middlesex University

    London, United Kingdom

    2 h-index

    2 publications

    119 citations

  3. International University of Monaco

    Monaco, Monaco

    1 h-index

    1 publications

    24 citations

  4. Iowa State University

    Ames, United States

    1 h-index

    1 publications

    81 citations

  5. University of California, Berkeley

    Berkeley, United States

    1 h-index

    1 publications

    47 citations

  6. University of Newcastle Australia

    Newcastle, Australia

    1 h-index

    1 publications

    329 citations

  7. The University of Melbourne

    Melbourne, Australia

    1 h-index

    1 publications

    17 citations

  8. Athens University of Economics and Business

    Athens, Greece

    1 h-index

    2 publications

    196 citations

1–8 of 42

Venues

  1. Journal of Services Marketing

    3 publications · 207 citations

    3

    h-index

  2. Journal of Business Research

    JBR · 2 publications · 107 citations

    2

    h-index

  3. Journal of Public Policy & Marketing

    JPP&M · 1 publications · 64 citations

    1

    h-index

  4. Journal of Consumer Affairs

    JCA · 1 publications · 17 citations

    1

    h-index

  5. 1

    h-index

1–5