Glenn B. Voss

The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions

Julie Baker, A. Parasuraman, Dhruv Grewal et al. · Journal of Marketing · 2002 · 2.2K citations

Customer Satisfaction, Consumer Research, Store Patronage Intentions +16

The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges

Glenn B. Voss, A. Parasuraman, Dhruv Grewal · Journal of Marketing · 1998 · 958 citations

Customer Satisfaction, Consumer Uncertainty, Consumer Research +18

Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context

Kathleen Seiders, Glenn B. Voss, Dhruv Grewal et al. · Journal of Marketing · 2005 · 923 citations

Customer Satisfaction, Online Customer Behavior, Retailing Context +13

The Effects of Slack Resources and Environmentalthreat on Product Exploration and Exploitation

Glenn B. Voss, Deepak Sirdeshmukh, Zannie Giraud Voss · Academy of Management Journal · 2008 · 853 citations

Nonprofit Professional Theaters, Resource Efficiency, Behavioral Decision Making +20

Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider

Mitzi M. Montoya‐Weiss, Glenn B. Voss, Dhruv Grewal · Journal of the Academy of Marketing Science · 2003 · 775 citations

Customer Satisfaction, Multichannel Service Provider, Service Quality +13