Concepedia

Complaint Expression

Complaint Expression is a scholarly contribution in the field of complaint resolution that constitutes a formal, structured articulation of dissatisfaction, typically manifested as a method, model, framework, theory, construct, dataset, task, or metric designed to represent, operationalize, or analyze the act of lodging a complaint within organizational or service-related contexts.

130

Publications

12.4K

Citations

281

Authors

157

Institutions

Publications per year

2017–2026

33

Parents

Publications

130

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Yany Grégoire, Thomas M. Tripp, Renaud Legoux · Journal of Marketing · 2009 · 944 citations

, , +16

The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions

Jeffrey G. Blodgett, Donald H. Granbois, Rockney G. Walters · Journal of Retailing · 1993 · 621 citations

, , +10

Organizational Responses to Customer Complaints: What Works and What Doesn’t

Moshe Davidow · Journal of Service Research · 2003 · 602 citations

, , +17

What is a flag for? Social media reporting tools and the vocabulary of complaint

Kate Crawford, Tarleton Gillespie · New Media & Society · 2014 · 474 citations

, , +8

Why Don't Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior

N. Stephens, Kevin P. Gwinner · Journal of the Academy of Marketing Science · 1998 · 468 citations

, , +15

1–5 of 130

Authors

281

  1. SD
    Sofie Decock

    Ghent University, Belgium

    4 publications · 150 citations

    4

    h-index

  2. JG
    Jeffrey G. Blodgett

    University of Mississippi, United States

    3 publications · 1.1K citations

    3

    h-index

  3. SG
    Simon Gyasi Nimako

    University of Education, Winneba, Ghana

    3 publications · 55 citations

    3

    h-index

  4. ID
    Ilse Depraetere

    Savoirs, Textes, Langage, France

    3 publications · 122 citations

    3

    h-index

  5. SB
    Stefan Bechtold

    ETH Zurich, Switzerland

    2 publications · 92 citations

    2

    h-index

1–5 of 281

Institutions

157

  1. Ghent University

    Ghent, Belgium

    4 h-index

    9 publications

    295 citations

  2. Université de Lille

    Lille, France

    3 h-index

    3 publications

    122 citations

  3. Newcastle University

    Newcastle upon Tyne, United Kingdom

    2 h-index

    3 publications

    300 citations

  4. Aarhus University

    Aarhus, Denmark

    2 h-index

    2 publications

    195 citations

  5. Indian Institute of Technology Patna

    Patna, India

    2 h-index

    4 publications

    136 citations

  6. ETH Zurich

    Zurich, Switzerland

    2 h-index

    3 publications

    152 citations

  7. University of Sheffield

    Sheffield, United Kingdom

    2 h-index

    2 publications

    52 citations

  8. University of Florida

    Gainesville, United States

    2 h-index

    4 publications

    561 citations

1–8 of 157

Venues

  1. 6

    h-index

  2. Journal of Pragmatics

    5 publications · 307 citations

    5

    h-index

  3. Research on Language and Social Interaction

    4 publications · 412 citations

    4

    h-index

  4. Journal of Marketing

    JM · 4 publications · 1.2K citations

    4

    h-index

  5. Journal of Services Marketing

    3 publications · 986 citations

    3

    h-index

1–5