Renaud Legoux

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Yany Grégoire, Thomas M. Tripp, Renaud Legoux · Journal of Marketing · 2009 · 918 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Research +20

Smartphone withdrawal creates stress: A moderated mediation model of nomophobia, social threat, and phone withdrawal context

Stefan Tams, Renaud Legoux, Pierre‐Majorique Léger · Computers in Human Behavior · 2017 · 173 citations · Full text

Social Psychology, Fear Appeals, Social Influence +18

Service crisis recovery and firm performance: insights from information breach announcements

Shahin Rasoulian, Yany Grégoire, Renaud Legoux et al. · Journal of the Academy of Marketing Science · 2017 · 81 citations

Firm Performance, Service Crisis Recovery, Service Recovery +11

Debates and assumptions about motion picture performance: a meta-analysis

François A. Carrillat, Renaud Legoux, Allègre L. Hadida · Journal of the Academy of Marketing Science · 2017 · 68 citations

Performance Studies, Performance Theory, Motion Picture Performance +3

The Effectiveness of Warning Labels for Consumers: A Meta-Analytic Investigation into Their Underlying Process and Contingencies

Mostafa Purmehdi, Renaud Legoux, François A. Carrillat et al. · Journal of Public Policy & Marketing · 2016 · 49 citations

Meta-analytic Investigation, Behavioral Decision Making, Behavioral Outcome +25