Yany Grégoire - Concepedia

Author

Yany Grégoire

HEC Montréal ORCID

Also Known As

Grégoire, Yany, YANY GRÉGOIRE, Yany Gregoire, Yany Grégoire

Publications

4.7K

Citations

H-Index

107

Concepts

All Affiliations

HEC Montréal Washington State University Grenoble Ecole de Management Washington State University Vancouver University of Alberta

About

Yany Grégoire is an author at HEC Montréal specializing in management, marketing, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	20	22	3.3K
2	Business	16	18	2.2K
3	Arts	4	4	440
4	Law	2	2	54
5	Medicine	1	1	30

Yany Grégoire

Publications

4.3K

Citations

H-Index

Page 1

	Year	Citations
When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance Yany Grégoire, Thomas M. Tripp, Renaud Legoux Journal of Marketing Customer SatisfactionBehavioral Decision MakingConsumer ResearchSocial InfluenceOnline Customer Behavior	2009	918
A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power Yany Grégoire, Daniel Laufer, Thomas M. Tripp Journal of the Academy of Marketing Science Customer SatisfactionManipulation (Psychology)Behavioral Decision MakingProsocial BehaviorIndirect Revenge	2010	486
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens Clay M. Voorhees, Paul W. Fombelle, Yany Grégoire, Journal of Business Research	2017	453
The effects of relationship quality on customer retaliation Yany Grégoire, Robert J. Fisher Marketing Letters Relationship MarketingCustomer SatisfactionService QualityManagementConsumer Research	2006	397
When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation Jeff Joireman, Yany Grégoire, Berna Devezer, Journal of Retailing Customer ExperienceCustomer SatisfactionInferred Firm MotivesConsumer UncertaintyDouble Deviation	2013	261
Managing social media crises with your customers: The good, the bad, and the ugly Yany Grégoire, Audrey Salle, Thomas M. Tripp Business Horizons Customer SatisfactionSocial MediaSocial Medium MonitoringService RecoverySocial Media Crises	2014	258
Inbound open innovation for enhanced performance: Enablers and opportunities Sanjay R. Sisodiya, Jean L. Johnson, Yany Grégoire Industrial Marketing Management BusinessOpen InnovationInbound Open InnovationTechnologyInnovation	2013	257
SOCO's impact on individual sales performance: The integration of selling skills as a missing link Trent Wachner, Christopher R. Plouffe, Yany Grégoire Industrial Marketing Management Customer SatisfactionIndividual Sales PerformanceManagementBusinessConsumer Research	2008	136
The role of humor usage on creativity, trust and performance in business relationships: An analysis of the salesperson-customer dyad Bruno Lussier, Yany Grégoire, Marc‐Antoine Vachon Industrial Marketing Management Customer SatisfactionRelationship MarketingPerformance StudiesInterpersonal CommunicationOrganizational Communication	2017	100
How Much Compensation Should a Firm Offer for a Flawed Service? An Examination of the Nonlinear Effects of Compensation on Satisfaction Katja Gelbrich, Jana Gäthke, Yany Grégoire Journal of Service Research Customer SatisfactionConsumer UncertaintyBehavioral Decision MakingConsumer ResearchService Quality	2014	97

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