Thomas M. Tripp

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Yany Grégoire, Thomas M. Tripp, Renaud Legoux · Journal of Marketing · 2009 · 918 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Research +20

Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations.

Karl Aquino, Thomas M. Tripp, Robert J. Bies · Journal of Applied Psychology · 2006 · 701 citations

Social Psychology, Law, Victimology +19

How employees respond to personal offense: The effects of blame attribution, victim status, and offender status on revenge and reconciliation in the workplace.

Karl Aquino, Thomas M. Tripp, Robert J. Bies · Journal of Applied Psychology · 2001 · 631 citations

Forensic Psychology, Social Psychology, Victimology +20

A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power

Yany Grégoire, Daniel Laufer, Thomas M. Tripp · Journal of the Academy of Marketing Science · 2010 · 486 citations

Customer Satisfaction, Manipulation (Psychology), Behavioral Decision Making +13

At the breaking point: Cognitive and social dynamics of revenge in organizations.

Robert J. Bies, Thomas M. Tripp, Roderick M. Kramer · 1997 · 311 citations

Behavioral Sciences, Manipulation (Psychology), Organizational Conflict +10