Concepedia
Journal of Retailing · 1993 · 621 citations · 44 references
Social SciencesPsychologySocial PsychologySocial PerceptionComplaint HandlingSocial JudgmentComplaint ExpressionConsumer Complaining BehaviorConsumer Complaint BehaviorCustomer Complaint BehaviorPerceived JusticeWord-of-mouth EffectsWord-of-mouth Valence
44
Significance tests and goodness of fit in the analysis of covariance structures.
Peter M. Bentler, Douglas G. Bonett · Psychological Bulletin · 1980 · 18.3K citations
Social Sciences, Behavioral Sciences, Psychometrics +15
A Paradigm for Developing Better Measures of Marketing Constructs
Gilbert A. Churchill · Journal of Marketing Research · 1979 · 12.7K citations
Business, Marketing, Marketing Management +2
Research in Organizational Behavior.
A. J. Grimes, L. L. Cummings, Barry M. Staw · Administrative Science Quarterly · 1986 · 11.2K citations
Management, Organization Studies, Organizational Behavior +9
Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.
Gordon Tullock, Albert O. Hirschman · The Journal of Finance · 1970 · 11K citations · Full text
Social Sciences, Economics, Political Science +15
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Richard L. Oliver · Journal of Marketing Research · 1980 · 9.9K citations
Business, Marketing, Social Psychology +15