Concepedia
Statistics
Publications
12
Citations
314
H-Index
11
Active since
2017
Affiliations
Ghent University(Current)
Université de Lille
Ghent University Hospital
Savoirs, Textes, Langage
Sofie Decock is an author at Ghent University specializing in communication, arts, and language studies.
Top concepts
CommunicationArtsLanguageConversation AnalysisSocial MediaSociolinguisticsCustomer SatisfactionMarketingManagementLinguistics
Publications per year
2017–2023
(In)directness and complaints: A reassessment
Sofie Decock, Ilse Depraetere · Journal of Pragmatics · 2018 · 58 citations · Full text
Negotiation, Social Criticism, Organizational Communication +6
Customer complaints and disagreements in a multilingual business environment. A discursive-pragmatic analysis
Sofie Decock, Anneleen Spiessens · Intercultural Pragmatics · 2017 · 43 citations · Full text
Customer Satisfaction, Multilingualism, Linguistic Anthropology +22
Linguistic (in)directness in twitter complaints: A contrastive analysis of railway complaint interactions
Ilse Depraetere, Sofie Decock, Nicolas Ruytenbeek · Journal of Pragmatics · 2020 · 40 citations · Full text
Applied Linguistics, Semantic Analysis (Linguistics), Sociolinguistics +13
Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews
Nicolas Ruytenbeek, Marie Verschraegen, Sofie Decock · Journal of Pragmatics · 2021 · 33 citations · Full text
Customer Satisfaction, Online Customer Behavior, Customer Review +15
A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis
Rebecca Van Herck, Sofie Decock, Bridgit Fastrich · English for Specific Purposes · 2021 · 30 citations
Customer Satisfaction, Business-to-business Research, Interpersonal Communication +11
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