Concepedia

A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis

Rebecca Van Herck, Sofie Decock, Bridgit Fastrich

English for Specific Purposes · 2021 · 30 citations · 42 references

DOI

Concepts

References

42

Genre Analysis: English in Academic and Research Settings

Ingrid Pufahl, John M. Swales · Language · 1993 · 5.1K citations

, , +3

Genre Analysis: English in Academic and Research Settings

Mark O. James, John M. Swales · Modern Language Journal · 1992 · 4.7K citations

, , +21

Analysing genre: Language use in professional settings

Helen Drury · English for Specific Purposes · 1995 · 1.5K citations

, , +5

Service Research Priorities in a Rapidly Changing Context

Amy L. Ostrom, A. Parasuraman, David E. Bowen et al. · Journal of Service Research · 2015 · 1.4K citations

, , +18

Analysing Genre: Language Use in Professional Settings

Thomas N. Huckin, Vijay K. Bhatia · Modern Language Journal · 1995 · 1.4K citations

, , +12