Concepedia

Rebecca Van Herck

RV

Statistics

Publications

3

Citations

62

H-Index

3

Active since

2020

Affiliations

Ghent University(Current)

Rebecca Van Herck is an author at Ghent University specializing in communication, arts, and customer satisfaction.

Top concepts

ArtsCommunicationLanguageMultilingualismSociolinguisticsConversation AnalysisCustomer SatisfactionInterpersonal CommunicationRhetoricMarketing

Publications per year

2020–2021

3

Publications

3

A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis

Rebecca Van Herck, Sofie Decock, Bridgit Fastrich · English for Specific Purposes · 2021 · 30 citations

Customer Satisfaction, Business-to-business Research, Interpersonal Communication +11

“Can you send us a PM please?” Service recovery interactions on social media from the perspective of organizational legitimacy

Rebecca Van Herck, Sofie Decock, Bernard De Clerck · Discourse Context & Media · 2020 · 20 citations

Organizations, Social Media, Media Policies +10

Person- versus content-oriented approaches in English and German email responses to customer complaints: a cross-cultural analysis of moves and first-person pronouns

Rebecca Van Herck, Babette Dobbenie, Sofie Decock · Intercultural Pragmatics · 2021 · 12 citations

Customer Satisfaction, Language Policy, Turn-taking +26

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