Complaint-Behavior Relationships is a theoretical construct in consumer behavior research that identifies and analyzes the causal and reciprocal linkages between customer complaints and subsequent behavioral intentions or actions, such as loyalty, switching, or word-of-mouth.
232
Publications
23K
Citations
482
Authors
280
Institutions
Publications per year
2017–2026
55
Parents
Publications
232
1–5 of 232
Authors
482
- AS
8
h-index
- JS
5
h-index
- TL
4
h-index
- WO
4
h-index
- CF
4
h-index
1–5 of 482
Institutions
280
Hong Kong Polytechnic University
Hong Kong, Hong Kong
8 h-index
11 publications
972 citations
Pennsylvania State University
State College, United States
8 h-index
10 publications
415 citations
University of South Carolina
Columbia, United States
6 h-index
8 publications
3.9K citations
Washington State University
Pullman, United States
4 h-index
8 publications
365 citations
Case Western Reserve University
Cleveland, United States
4 h-index
4 publications
1.9K citations
Purdue University West Lafayette
West Lafayette, United States
4 h-index
8 publications
311 citations
University of Nevada, Las Vegas
Las Vegas, United States
3 h-index
4 publications
177 citations
Virginia Tech
Blacksburg, United States
3 h-index
3 publications
181 citations
1–8 of 280
Venues
- Journal of Service Research
JSR · 10 publications · 1.1K citations
10
h-index
- The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
9 publications · 314 citations
9
h-index
- International Journal of Hospitality Management
8 publications · 619 citations
8
h-index
- Journal of Marketing
JM · 8 publications · 4.9K citations
8
h-index
- Psychology and Marketing
7 publications · 699 citations
7
h-index
1–5